Refund policy

Refund Policy for Dank

At Dank (buyonlydank.com), we value your satisfaction and aim to provide you with high-quality products. If for any reason you are not entirely satisfied with your purchase, please review our refund and return policy below:

 

This cancellation policy outlines about how you can cancel or seek a refund for a product that you have purchased through the us. Under this policy:

• Cancellations will only be considered if the request is made 2 days of placing the order. However, cancellation request may not be entertained if the orders have been initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
• Refund / replacement can be made if the customer establishes that quality of the product delivered is not good. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained we have checked and determined the same at its own end. This should be reported within 7 days of receipt of products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
• In case of any refunds approved by us , it will take 1 working day for the refund to be processed to you.